The Cliff Bay Hotel, Madeira - A Review

No lengthy review required as our thoughts were summed up as we chatted to our waiter, Tony, on our last evening. He asked if we would return to the Cliff Bay, and when we said that we would he simply said "...Mission accomplished!". That's what there service is like, not seemingly done with a view to increasing the size of their tip, but with a view to you enjoying your stay so that you return!

This standard of service is best shown by Tania, who assists poolside. As you first approach the pool she is already looking to find you a free sun lounger in your chosen area, she then runs to bring you mattresses and umbrellas to place you in the amount of shade that you require, before running off to help somebody else - she is also multilingual ("...would you like another brolly?") a first aider, lifeguard etc etc, and has been at the hotel for seven years.

This is what the hotel provide, good, polite, friendly service.

Whilst the hotel is at the more expensive end of the market, it doesn't take extra advantage of its guests by charging for extras, such as the Spa, Gym etc and provides cocktails/cocktail party, free Madeiran wine-tasting etc etc which make the overall experience even more pleasant.

Could the hotel improve - if one was being harshly critical perhaps. Comfier beds, more restrictions on smoking, and slighly quieter evening entertainment at night (although it does always end by 11.30pm) and...and...well nothing else actually.